Please read these terms and conditions carefully before you place an order. By using our website, you indicate that you accept these terms.
Information About Us
beaolivercreative.co.uk is a website operated by Bea Oliver Creative, a company registered in England and Wales. We make handcrafted items for home accessories and gifts. Our registered address is 20 Kings Acre, Maidstone, Kent ME15 8UP, UK. We can be contacted at info@beaolivercreative.co.uk.
Placing an Order
- After you have placed your order and make payment in full, we will send you an e-mail to confirm your order details and the delivery due date. Our confirmation email to you is our acceptance of your order and the 'contract of sale' is in place. It is important that you check the order details on our confirmation email because this represents the goods that we will supply to you.
- Our confirmation email is not a guarantee that your order can be fulfilled. In the event that we need to discuss any aspect of your order, we will contact you via email.
- You cannot amend your order online once it has been submitted to us. In the event that you want to amend your order, contact us by email within an hour of having placed your order or before the next working day, if you have placed your order in the evening. We will let you know if the amendment will incur additional costs. We will make every effort to accommodate any amendments you request. If we have already begun to make your items, then we will let you know if we have passed the point of being able to accommodate any changes.
- We reserve the right at our discretion to decline to accept any order and/or to supply goods to any individual or company. If we decline to accept, or cancel an order we shall refund any payment that has been made. Our liability will be limited to the price that has been paid and we will have no further liability. Reasons for declining your order may include, but are not limited to, any of the following: your payment has not been received in full, there is an error in the product description or price, we are unable to obtain sufficient raw materials, there are delivery difficulties due to exceptional weather conditions, or there are any unforeseen delays beyond our control.
- All contracts and communication will be in English.
Pricing and Variations
- We do our absolute best to ensure that prices are correct at all times and are clearly displayed. All prices are in Sterling and exclude postage and packaging. All prices and offers are subject to change and availability. In the event that a price is found to be incorrect, we will notify you via email of the correct price and give you the option to cancel your order and re-order at the correct price.
- Delivery charges will be added to your order in the shopping cart.
- Occasionally, we run seasonal discount offers and these are only valid at the time they are published on our site. Promotion discounts are not valid in conjunction with any other price reductions. We reserve the right to change or end these offers at any time.
Payment
- Payment must be made in full at the time you place your order.
- All payments are processed by PayPal, our payment provider. Please note you do not need a PayPal account to make a payment. PayPal accepts a range of credit and debit cards and assures you of security and confidentiality when making a credit card payment. By submitting your credit card details, you agree to PayPal using your details to process your payment.
- We do not accept cheques.
Ability to Supply
- All products are subject to availability of materials. We will inform you as soon as reasonably possible if goods you have ordered cannot be made. We will advise you if there is a similar item available or offer you a full refund.
Order Cancellation
- If you are not entirely satisfied and you wish to cancel your order, you can do so up to 7 days from the day after you have received it, in accordance with the UK Distance Selling Regulations. We extend this same customer protection to all International customers, for your peace-of-mind. Please note that this does not apply to personalised or bespoke items that have been made especially for you and which cannot be returned unless faulty or damaged. Contact us immediately by email to cancel your order.
- If your order has already been dispatched to you, then you will need to post the complete order back to us, in the original re-saleable condition, at your expense, as described in our Returns policy below.
- Once we have received your returned order, we will issue a full refund including the original delivery charge paid and this will be completed within 30 days.
Delivery
- We will do our best to have your order dispatched within 5 days of order confirmation. Large orders may take longer to produce, and orders may be delayed during periods of high demand. We will let you know if that is the case. We will let you know by email when we have dispatched your order and the delivery due date.
- Delivery charges are based on weight and UK postal services. Standard delivery within mainland UK by Royal Mail takes 3-5 days, excluding Sundays and Bank Holidays. Please contact us at info@beaolivercreative.co.uk if you do not receive your goods within a week of the due date. Unforeseen delays can occur within the postal service and we recommend allowing up to a fortnight for items to be delivered late.
- We will deliver to the delivery address stated on your order. If products are returned to us as undeliverable either because of an incorrect address or because you did not collect from the depot within the given time, we will contact you. We will refund the price of your order less the delivery costs we have incurred. Please note that no refund will be made if your order contains personalised or bespoke items.
- For International orders, please send an email to info@beaolivercreative.co.uk stating the items and quantity that you wish to order, and we will provide a separate quote for shipping. Please be aware that import duties may apply.
Returns
- All items received by you will remain your responsibility until we take receipt of them. We recommend that you use a tracking/signed for postal service. We also recommend that you take care to use protective packaging when returning your order to prevent any damage in transit.
- If you are returning your order because the goods are unsuitable, then this will be at your own cost, and we will refund the original order value only.
- If you are returning items because they are faulty, then we will refund the original order value and the cost of the return postage.
Your Data and Privacy
- We do not hold or retain the financial information you provide when making a payment. The shopping cart provider, PayPal, handles all credit and debit card payments.
- We will not pass your email address or any of your data on to a third party.
- Our personal data records comply with the Data Protection Act 1998. We use data collected from you to enable your order to be delivered to your chosen address. We retain your email address, telephone number and previous purchase information so that we can provide you with a great customer service.
- Once you have become a customer, or if you have requested to opt in, we will add your name and email address to our email newsletter. You can ask us to remove your name from our circulation list by emailing us at info@beaolivercreative.co.uk. Please ensure the email address you are sending from is the email address to be removed.
Use of Our site
- We update our site regularly and we reserve the right to withdraw or amend the goods or material we provide on our site without notice.
- We may include links to other sites. This does not constitute our endorsement of, affiliation with or control of those sites. We cannot be held responsible for their content nor can we be liable for your use of those sites.
- You agree to use this site for lawful purposes only. You must not misuse our site by knowingly introducing viruses, trojans, worms or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site. You are responsible for ensuring your computer has up-to-date virus protection. We will not be responsible for any virus or bug that affects your computer as a result of using our site.
Intellectual Property Rights
- You acknowledge and agree that all imagery and material content on this site are the property of Bea Oliver Creative. Any use of this material including copying and storing of images without prior permission is prohibited.
Limitation of Liability
- To the extent permitted by law, Bea Oliver Creative will not be liable for any of the following: delivery delay beyond our control, loss of goodwill, loss of profit, expenses, costs, or other claims for compensation. The full extent of liability of Bea Oliver Creative shall not exceed the price of the products. This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.
- These terms and conditions and your use of this site are subject to governance by the law of England. The English courts will have non-exclusive jurisdiction over any claim arising from, or related to, a visit to this site. This does not affect your non-excludable statutory rights.